Last Updated: July 31, 2026

Big Horse Lawn Care (“we,” “us,” or “our”) operates the website located at https://bighorselawncare.com (the “Site”). We are based in Clarksville, TN and provide lawn care services to residential and commercial customers in Clarksville, TN and Oak Grove, KY. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or interact with our services, including our AI-powered chat widget and booking system.

By using our Site, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Site.

1. Information We Collect

1.1 Information You Provide Directly

Name
Email address
Phone number
Service address (the property where lawn care service is requested)
Details regarding the service you’re requesting or your inquiry
Any information submitted through contact forms, our AI Chat Assistant, our online booking system, or email correspondence

1.2 Information Collected Automatically

IP address
Browser type and version
Device type and operating system
Pages visited, time spent on pages, and referring URLs
General geographic location (city/region level)

2. AI Chat & Booking Widget

Our Site uses an AI-powered chat widget (“Chat Assistant”) to help visitors get information about our lawn care services, request a quote, and book appointments. When you interact with the Chat Assistant, we may collect the information you provide directly, the conversation content of your session (including questions asked and responses selected or typed), scheduling details submitted through our booking system, and technical information collected automatically as part of normal website operation.

2.1 AI Processing Disclosure

The Chat Assistant uses artificial intelligence and automated technology to interpret your questions, present relevant service options, and generate responses. While the Chat Assistant is designed to provide accurate and helpful information, responses are generated automatically and may not always be complete or fully accurate. The Chat Assistant does not provide binding price quotes or guarantees on behalf of Big Horse Lawn Care unless explicitly confirmed by a human representative.

2.2 Chat & Booking Data Retention

Conversation data and information submitted through the Chat Assistant or booking system is retained for as long as necessary to respond to your inquiry, fulfill a booked service, and for our internal business records, generally not to exceed 24 months, unless a longer period is required by law or an active customer relationship continues.

3. How We Use Your Information

We use the information we collect to:

Respond to inquiries and provide quotes for lawn care services
Schedule, confirm, and manage service appointments
Route your inquiry to the appropriate team member
Provide, operate, and maintain our Site and services
Improve the accuracy and helpfulness of our Chat Assistant over time
Maintain records of customer communications for quality and scheduling purposes
Send administrative information, such as appointment reminders or policy updates
Comply with legal obligations

4. Cookies and Tracking Technologies

Our Site may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. Cookies are small data files stored on your device.

We use the following categories of cookies:

Strictly Necessary Cookies: Required for the Site to function properly, such as maintaining page navigation and security.
Analytics Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics) so we can improve performance and content.
Functional Cookies: Remember choices you make to provide a more personalized experience.
Advertising Cookies: May be used to deliver relevant advertising and measure the effectiveness of our marketing campaigns.

Our AI Chat Assistant widget does not use persistent cookies or local storage. Conversation data exists only for the duration of your active browsing session and is not retained on your device after you close or navigate away from the page.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.

5. How We Share Your Information

We do not sell your personal information. We may share information with:

Our internal team and staff, for the purpose of scheduling and providing lawn care services
Third-party service providers that host, operate, or support our Site, hosting infrastructure, chat widget, and booking/scheduling technology, solely to provide these services to us
Our customer relationship management (CRM) and email/text communication tools, for scheduling and follow-up purposes
Analytics providers, such as Google Analytics, to help us understand Site usage
Legal or regulatory authorities, where required by law, subpoena, or legal process

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You may request access to, correction of, or deletion of your personal information by contacting us using the information below. You may also opt out of promotional text messages or emails at any time by following the unsubscribe instructions included in those communications or by contacting us directly.

8. Children’s Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after changes are posted constitutes acceptance of those changes.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Big Horse Lawn Care

Nashville, TN (service area business — no public office address)

Phone: 931-561-7228

Email: bighorse.lawncare@gmail.com

Contact Form: https://bighorselawncare.com/contact-us/