Last Updated: July 31, 2026
These Terms & Compliance (“Terms”) govern your use of the website located at https://bighorselawncare.com (the “Site”), operated by Big Horse Lawn Care (“we,” “us,” or “our”), a lawn care service business serving customers in and around Clarksville, TN and Oak Grove, KY. By using this Site, requesting a quote, booking an appointment, or interacting with our AI Chat Assistant, you agree to these Terms.
1. Services
Big Horse Lawn Care provides residential and commercial lawn care and related outdoor maintenance services. Service availability, pricing, and scheduling are subject to confirmation by our team and may vary based on property size, location, and season.
2. Quotes and Estimates
Any pricing, estimate, or quote provided through our website, AI Chat Assistant, phone, or email is an estimate only and is not a final or binding price until confirmed in writing or verbally by a Big Horse Lawn Care representative following an assessment of the property and requested services.
3. AI Chat Assistant Disclosure
Our Site includes an AI-powered Chat Assistant designed to answer questions, provide general service information, and assist with scheduling. Responses generated by the Chat Assistant are automated and may not always be complete or fully accurate. The Chat Assistant does not have authority to bind Big Horse Lawn Care to any price, guarantee, or contractual commitment. All service agreements are subject to confirmation by an authorized representative.
4. Booking and Appointments
Appointments booked through our online booking system, Chat Assistant, phone, or email are subject to availability and confirmation. We reserve the right to reschedule appointments due to weather, equipment issues, staffing, or other circumstances beyond our control, and will make reasonable efforts to notify you promptly of any changes.
5. Cancellation Policy
We request that customers provide reasonable advance notice to cancel or reschedule a booked appointment. Repeated last-minute cancellations may affect future scheduling priority. Specific cancellation windows and any associated fees will be communicated at the time of booking.
6. Payment Terms
Payment for services is due as agreed at the time of booking or upon completion of service, unless otherwise arranged in writing. We accept payment methods as communicated by our team. Late or non-payment may result in suspension of recurring service.
7. Property Access and Conditions
Customers are responsible for providing reasonable access to the property for scheduled services and for disclosing any known hazards, pets, irrigation systems, underground utilities, or obstacles that may affect service. Big Horse Lawn Care is not responsible for damage to items, structures, or landscaping features not disclosed prior to service.
8. Limitation of Liability
To the fullest extent permitted by law, Big Horse Lawn Care shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Site, Chat Assistant, booking system, or services, except as required by applicable law.
9. Intellectual Property
All content on this Site, including text, graphics, logos, and images, is the property of Big Horse Lawn Care or its licensors and may not be used or reproduced without prior written consent.
10. Governing Law
These Terms are governed by the laws of the State of Tennessee, without regard to conflict of law principles.
11. Changes to These Terms
We may update these Terms from time to time. Continued use of the Site or our services after changes are posted constitutes acceptance of the revised Terms.
12. Privacy Policy
For full details on how we handle your personal information, please review our Privacy Policy at https://bighorselawncare.com/privacy-policy/. Big Horse Lawn Care complies with all applicable consumer protection and data privacy laws relevant to our business operations.
13. Contact Us
Big Horse Lawn Care
Nashville, TN (service area business — no public office address)
Phone: 931-561-7228
Email: bighorse.lawncare@gmail.com
Contact Form: https://bighorselawncare.com/contact-us/
